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The worst experience and customer service I have ever went through.They bring a semi-truck to deliver that will not make it down our private road.One month later I bought a new house, I called Rooms to Go to ask if I moved if my warranty would be voided.

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We are now waiting for a delivery between 7am and 11am tomorrow morning.Then they told me well look at this way when you pay it off, it will make it look like you paid off a big debt.Is this the service you want and expect from a furniture store, the poor customer service and management not willing to help.

WELL the day of the 18th when the delivery was supposed to be coming to my home, I received a call at 7pm (AFTER WAITING ALL DAY FOR THE FURNITURE) from the corporate office of Rooms to Go to inform me that the delivery was delayed and was now scheduled for 7pm-10pm.I guess I will have to ask for a refund and cancel the whole thing.Keep in mind I had to call, the lady tried to lie and said the truck just broke down, again, here I am, trying to figure someone to be at my house on Monday while I am at work to get the delivery.Should you require assistance with registration, please contact Shelly Marriott at.Also the Trundle came without the knobs, wheels, instructions, etc.

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Gwen stated she could not give an idea of when someone would call back to rectify the problem.Worst of all I call and I am not given any type of reasonable explanation for this delay.

Original review: Jan. 3, 2019 I would like to give negative rating if there is an option.Be very careful with this company and take pictures of the item you are purchasing.If there is a problem, you deal with a customer service rep based in Florida.About 18 months into ownership of my unit, the cushions began to sink, so I flipped the cushions or reversed them.

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Finally reached corporate who agreed to a refund AFTER the item was picked up.

The hall was created in partnership with CUNY, and it fills its rooms with students from any local college.Their delivery system has a 4-hour window that they deliver within, and they give you a call before, or as, they are heading your way.


In the afternoons I have brother that covers for me after he comes in from work. 2nd attempt at delivery, again not our requested time frame, THEY WANT EARLY MORNING.Every time I have to call them to ask for the exchange or give delivery date.I ask for them to replace, give it a super discount for the time lost from work which I could have bought 6 items of its price for the time lost and the manager after me calling 4 times due to them not calling me as I left a message to. All me. Only wants to give me 75.00 off some other items I bought.

The problem as I see it is the drivers are accountable for nothing.

Rooms To Go Outlet Furniture Store - Altamonte Springs

So when I needed a new sofa and bedroom furniture I went back.The font size should stand out, and perhaps be boldfaced too.

Original review: Dec. 28, 2018 Need to have 0 or negative stars for this.Your advertisement is a reflection of your accommodation, it is therefore highly important to make your advertisement as attractive as possible.It was delivered 2 weeks later with a deep scratch on loveseat.

Lowcountry Beach House - Coastal Living

Original review: Jan. 8, 2019 Last July I bought a living room suit from them, it did not come on a Rooms to Go truck and was 3 hours late from their 4 hour window time.

We take privacy seriously, please refer to our Privacy Policy to learn more about how we keep you protected.My wife, Lisa was set on Rooms to Go because of their ties with her home state of Florida, and because of a positive previous experience.I hope it does not take all night to get this issue resolved.

The people responsible for this system hear nothing of this directly.I will never step foot in another Rooms To Go store again, even if we get this couch.We require contact information to ensure our reviewers are real.


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